Services
Customer Portal
Centralized digital access for efficient support and service management
The Customer Portal from MiCROTEC is a web-based platform that provides a central point of access for support, service coordination, and system information. Designed to be intuitive and user-friendly, the portal allows customers to submit and track support requests, request service visits or spare parts, and maintain a clear overview of installed systems, warranties, and active contracts. This ensures faster communication, greater transparency, and more efficient service processes.
Customer Benefits
- Fast and simple submission of support requests
- Transparent tracking of case status and service activities
- Central overview of installed systems, warranty periods, and active contracts
- Faster coordination of service visits and spare parts requests
- Direct and structured communication with support teams
Support Case Management
Requests can be submitted directly through the portal, automatically creating a support case that can be tracked at any time.
Service and Spare Parts Requests
The portal enables direct communication with the Customer Care Center to efficiently arrange service visits or request spare parts.