Open Positions

Overview  

The Service & Support Technician is responsible for supporting, maintaining, and troubleshooting MiCROTEC lumber grading systems across the United States, Canada, and Australia/New Zealand. This role requires strong mechanical, electrical, and networking knowledge, as well as excellent problem-solving and customer service skills to ensure uptime and reliability for customers. The position involves on-site service visits, remote support, and system upgrades, along with after-hours on-call responsibilities.

Key Responsibilities

Customer Support & Troubleshooting

• Field support calls and emails, assisting customers with mechanical, electrical, and software issues.
• Provide remote troubleshooting and on-site maintenance visits to optimize system performance.
• Document customer interactions, service reports, and issue resolutions in Asana, ActivityDB, and ServiceNow.
• Manage personal scheduling and preparation for upcoming service visits and after-hours shifts.

System Calibration & Maintenance

• Conduct system testing, calibration, and performance verification during service visits.
• Perform scheduled maintenance and software/hardware upgrades on customer sites.
• Assist with building and configuring new compute stacks for system installations and upgrades.
• Support the installation and commissioning team as needed.

Process Improvement & Documentation

• Create and update installation and service project tracking in Asana.
• Provide feedback for continuous improvement of troubleshooting tools and service processes.
• Ensure proper use of Lock-Out Tag-Out (LOTO) procedures when working on systems.

Technical Collaboration & On-Call Support

• Collaborate with engineering, installation, and manufacturing teams to resolve escalated issues.
• Participate in 24/7 phone support rotations, assisting customers during mill downtime situations.
• Assist in training new Service Technicians on troubleshooting best practices.

Skills & Abilities

• Strong mechanical, electrical, and networking knowledge.
• Excellent customer service and problem-solving skills.
• Ability to manage time effectively and handle multiple service requests.
• Proficiency in computer hardware troubleshooting, networking setup, and software tools

Education & Experience

• Technical degree preferred (Mechanical, Electrical, Networking).
• 2+ years of experience in system installation, field service, or industrial automation.
• Experience in a sawmill or planer mill environment (preferred).

Physical & Travel Requirements

• Ability to lift up to 50 lbs and work in varied industrial environments.
• Must be able to differentiate wire and cable colors.
• Ability to travel domestically and internationally about 50% of the time, including weekends.

About Us

MiCROTEC is a high-tech company and global leader in Wood Scanning Solutions. Established in 1980 and headquartered in Bressanone, Italy with offices in Sweden, Germany, Finland, Canada and the United States, we are a global technology partner for the wood processing industry. Our world-leading scanning products are used by some of the world’s largest sawmills and wood processing companies to add value and enhance their businesses. 

Committed to providing our customers with the most economically and ecologically sustainable wood utilization, we are powered by a passionate team dedicated to the evolution of our industries. We use exciting technologies such as CT (Computer Tomography), X-ray, Visual scanning, Deep Learning, Artificial Intelligence and Stereoscopic Imaging to bring new innovations to the time-honored industry of sawmilling.

As the world’s largest wood scanning solutions provider, your personal growth opportunities are considerable. Our core values include Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence. If this resonates with you, we invite you to become part of our team!

Job Summary

The Head of Accounting is responsible for overseeing all local accounting operations and financial reporting for MiCROTEC in the US and Canada. This role ensures the accuracy, timeliness, and compliance of financial records and supports efficient administrative processes. The position has three direct reports, leading Accounts Payable, Accounts Receivable and Supply Chain with a total team size of five. The Head of Accounting serves as the primary local contact for the Global Chief Financial and Chief Procurement Officers in Italy, focusing on accounting operations, reporting, and process excellence while global leadership manages financial analysis, strategy and enterprise risk. A successful candidate will have a strong background in manufacturing and/or shop floor accounting and general knowledge of local, state and federal tax. 

Key Responsibilities

Accounting Leadership & Oversight

• Lead and mentor the Accounts Payable, Accounts Receivable, and Procurement staff.
• Process and ensure accuracy of general ledger, reconciliations, and local financial statements.
• Execute month-end and year-end close processes.
• Maintain compliance with U.S. GAAP, tax requirements, and internal policies.
• Implement, conduct and monitor effective internal controls to support audit readiness.

Financial Reporting

• Prepare and deliver timely, accurate local financial reports to the Global CFO.
• Work with Head of Human Resources to monitor and report on staffing costs.
• Support external audits, tax compliance, and banking relationships.
• Provide visibility into key accounting metrics, including AP/AR aging and cash flow.

Accounts Payable & Accounts Receivable Management

• Oversee vendor payment cycles, expense reimbursements, and AP reconciliations.
• Ensure timely invoicing, collections, and resolution of AR discrepancies.
• Monitor working capital and cash flow impacts.

Supply Chain Oversight

• Provide local support to Purchasing and Logistics teams, ensuring compliance with company policies.
• Ensure purchase order accuracy, supplier compliance, and cost-effectiveness.
• Support collaboration between Procurement, Finance, and Operations to align purchasing with budgetary goals.
• Oversee vendor contract compliance and payment terms.
• Handle tax, tariff, customs.

Collaboration & Process Improvement

• Drive continuous improvement of accounting and supply chain processes.
• Partner with cross-functional teams to ensure accurate intercompany transactions and reporting.
• Provide operational support to ensure financial and procurement functions enable business success.

Skills & Abilities

• Strong leadership and team management skills with ability to coach and develop staff.
• Proficiency in ERP/accounting systems and Microsoft Office (Excel, Outlook, Teams).
• Excellent knowledge of U.S. GAAP, IFRS and financial reporting requirements.
• Strong organizational and problem-solving skills with the ability competing priorities in a dynamic environment.
• Excellent communication and collaboration skills across departments and with global counterparts

Education & Experience

• Bachelor’s degree in Accounting, Finance, or Business Administration required; CPA preferred.
• 10+ years of progressive accounting experience, including 5+ at senior-level or accounting manager.
• Strong understanding of accounting in a manufacturing environment and/or shop floor control.
• Working knowledge of federal, state and local tax compliance regulations and reporting.
• Demonstrated success in managing teams and cross-functional collaboration.
• Experience overseeing procurement or supply chain functions strongly preferred.

Physical & Travel Requirements

• Frequent use of computers, monitors, and office equipment.
• Minimal travel required, primarily for training, audits, or coordination with global offices.

Hours & Work Location

This position is located at our Corvallis office at 2121 NE Jack London St Ste 200. The hours are Monday - Friday. A hybrid schedule is permitted for working up to one day per week from home. Start time is flexible, but usually between 6:30am to 8am to align with global colleagues.

Compensation

The anticipated salary range for this position is $130,000 – $145,000.  Final compensation will be determined based on experience, internal equity, and organizational needs. This position may also be eligible for an annual performance bonus.

Benefits

MiCROTEC offers a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company contribution; generous vacation time; sick time; 9 holidays; life and disability insurance; and professional development opportunities.

Work Authorization

Applicants must be authorized to work in the United States without current or future employer sponsorship.

Equal Opportunity Employer

MiCROTEC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact Human Resources.