Open Positions

Are you a technology enthusiast looking for an exciting and future-proof job? Would you like to work in an international environment where you can show your creativity and be part of a motivated and successful team?

MiCROTEC is looking for a enthusiast problem solver who loves working in a fast-paced environment with aspirations for a long-term career. Someone who introduces and fosters new innovative ideas, enjoys working with a diverse internal and external customer base and a person who will be an instrumental part of our core MiCROTEC team.

MiCROTEC is always interested in hiring individuals who have a focus on technology and a passion for customer interactions in training and problem solving. We offer a competitive base salary and a comprehensive benefits package as part of our team-oriented work environment.

Job Summary

As a Grading Support Field Technician you will provide technical support of our Lucidyne lumber grading system by assisting customers, engineering teams, and sales staff. This role involves troubleshooting lumber grading issues, training customers, installing/updating software, and collaborating internally to enhance system performance.

Key Responsibilities

Customer Support & Training

• Respond to customer support calls and emails, providing troubleshooting and training.
• Assist customers with grading issues, optimization, trimming, and software interfaces.
• Conduct new customer training (onsite and remote).
• Maintain clear and professional communication with all levels, from operators to executives.

Technical Support & Software Maintenance

• Perform remote upgrades, software installations, and regression testing.
• Troubleshoot software/system issues independently or with engineering teams.
• Assist in evaluating off-grade quality control (QC) packs and system optimization.
• Work with software engineers to relay customer feedback and test new features.

Collaboration & Process Improvement

• Participate in internal team meetings, planning sessions, and customer visits.
• Document support issues and maintain logs using ServiceNow, Asana, Teams, and Slack.
• Assist with research and development (R&D) testing for software engineers.
• Support onsite installations and upgrades.

Skills & Abilities

• Technical proficiency in troubleshooting software and system issues.
• Excellent communications skills - both written and verbal.
• Experience in customer service.
• Ability to install computer programs and navigate a windows environment.
• Driven, self-motivated and able to analyze and diagnose problems independently.
• High degree of problem solving skills and the ability to think on the fly.
• Experience using Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint).
• Experience in lumber grading or an understanding of lumber mill operations highly desired.
• Access to high speed internet.

Education & Experience

• High school diploma or equivalent required; Associate degree in computer science preferred.
• Minimum of two years of related experience required.
• Experience in lumber grading highly desired.

Physical & Travel Requirements

• Ability to work within a lumber mill environment while on-site at our customers facilities.
• Ability to travel domestically and internationally up to 33%, sometimes over weekends.

Location & Hours

This role is onsite at our Corvallis, Oregon location. Some hybrid work is acceptable. Hours are 8am to 5pm, Monday through Friday when not traveling.

About Us

MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization.

Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging.

As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team.

Job Summary

The After Sales Specialist is responsible for supporting existing customers through hardware and software upgrades that enhance their installed Microtec systems. This role works closely with engineering, Account Managers, and OEM partners to assess customer needs, develop upgrade proposals, process orders, and keep key business systems up to date.

Key Responsibilities

Customer Support & Sales Operations

• Gather and confirm customer requirements for hardware and software upgrades.
• Work with technical teams to determine pricing and cost factors for each upgrade.
• Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
• Process and release accurate orders for all after-sales projects.

Systems & Documentation Management

• Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
• Ensure accurate tracking and documentation of all after-sales activities.

Cross-Team Collaboration & Expertise

• Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
• Help colleagues navigate workflows, locate project numbers, and follow established best practices.

Skills & Abilities

• Strong technical aptitude with a willingness to develop deep product knowledge.
• Excellent communication, problem-solving, and analytical skills.
• Self-directed, results-oriented, and highly organized.
• Ability to analyze technical and financial data.
• Valid driver’s license.
• Proficiency with Microsoft Office Suite, ERP systems, CRM platforms, and ServiceNow.

Education & Experience

• Bachelor’s degree in electrical engineering, automation or similar; or equivalent experience in a relevant field.
• Prior experience in a technical after-sales, sales support, or sales operations role.
• Lumber Grader Certification (preferred but not required)

Physical & Travel Requirements

• Ability to lift up to 25 pounds and work at a desk for extended periods.
• International travel may be required, up to 2-3 weeks per year.

Location & Hours

This position is based onsite at our office in Corvallis, Oregon. Due to the collaborative and cross-functional nature of the role, regular in-office presence is required to effectively support customers, internal teams, and operational workflows. Some hybrid work (1-2 days per week) may be granted after an initial onboarding of 6 months.

The standard schedule for this position is full-time, Monday through Friday, 8:00 AM – 5:00 PM. Additional flexibility may occasionally be required to support customer or operational needs.

Pay

This role pays a combination of base salary plus commission. We anticipate the starting base salary to fall between $60,000 and $72,000 per year, depending on experience.

MiCROTEC Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law.

MiCROTEC Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment, in accordance with applicable laws.